At PSR Mechanical, a commercial HVAC union contractor based in the greater Seattle area, the commitment to safety is just as important as the commitment to service. But when you're juggling dispatch, logistics, safety coordination, fleet management, marketing, and even event planning, managing safety training can feel like one more heavy lift in a packed day.
For Deann M. Fields, Operations Supervisor, that was exactly the case. With responsibilities stretching across both the service and project divisions, her days are anything but quiet. From handling vehicle logistics and procurement to overseeing safety incidents and managing internal operations, every minute matters.
That’s why Deann turned to Ving safety training—a solution that not only streamlined their entire training process but also brought peace of mind to a hectic, high-demand environment.
The Challenge: Keeping Training Fresh and Organized
Before Ving, the team at PSR Mechanical was stuck in a cycle many companies can relate to: struggling to keep training relevant and trying to track completions manually.
“The biggest and most cumbersome challenge was coming up with topics and fresh material to review with the field technicians,” Deann explained. “And then there was the issue of tracking completions. It was clunky and far from efficient.”
In-person meetings were the standard, but if a technician was out sick or on vacation, they missed out completely—causing gaps in both compliance and training consistency.
It wasn’t just time-consuming—it was stressful.
The Search for a Modern, Mobile Solution
As the workforce shifted more toward mobile-first tools and digital communication, PSR Mechanical knew they needed a more adaptable solution.
“To be honest, the product truly speaks for itself.”
That first impression stuck. With a strong emphasis on mobile-friendly delivery, smart scheduling, and ready-to-use content, Ving safety training stood out as the perfect fit.
Onboarding with Ease (and Lots of Support)
Implementing a new system can be daunting, but for Deann and her team, the onboarding experience was smooth, supportive, and—dare we say it—fun.
“The Ving Success team is the best and super patient (thank goodness). They never make you feel like you’re a bother and are always happy to help—even if they’ve already explained something multiple times.”
That kind of customer support, paired with intuitive navigation and self-help videos, made getting started a breeze. And when it came time to plan for the next training cycle, Ving was ready with curated content based on the team’s specific needs.
From In-Person Meetings to Automated Toolbox Talks
Initially, PSR Mechanical used Ving’s video catalog during their monthly in-person safety meetings, selecting longer training videos to walk through with the team. But once they realized the full power of Ving’s scheduling features, their workflow evolved quickly.
“Now we use the weekly scheduling option to send out Toolbox Talks every single week for the entire year,” Deann shared. “We still schedule the longer videos for in-person meetings, but weekly TBTs keep us consistent and engaged.”
They also use Ving’s in-person tracking features, which simplify tracking participation and keep everything neat and centralized.
The Impact: Consistency, Flexibility, and Peace of Mind
Since adopting Ving safety training, PSR Mechanical has seen powerful, measurable results.
“It’s a no-brainer—the positive impact Ving has had over the past few years has been huge.”
Whether someone is out sick or on vacation, they no longer fall behind on required training. It’s always available, always trackable, and always up to date.
“The ‘set it and forget it’ functionality has given me peace of mind, and that’s a big win for our company—and especially for me.”
Real Results Without the Extra Overhead
The benefits don’t stop at peace of mind. Ving’s flexibility has allowed the PSR team to integrate training into the natural flow of the workday, without adding extra cost or complexity.
“Productivity-wise, it’s built into the start of the day and has zero additional financial impact to our overhead,” Deann said. “Plus, I take the Toolbox Talks with the field team and find them genuinely useful. They’re not dry like most safety content, which makes the information stick.”
What the Team Thinks: No Complaints, Just Compliance
The feedback from technicians? Practically nonexistent—in the best way.
“If they were frustrated, we’d hear about it. But I haven’t had a single complaint about how to operate the trainings once they hit inboxes.”
That’s a sign of a smooth user experience and a well-integrated system. Sure, there’s the occasional nudge to remind someone to complete a training, but overall, the team is consistent and up to date.
Solving Real Problems, Saving Real Time
Ving’s impact is best seen in the everyday moments where things could go wrong—but don’t.
“The fact that we don’t have to scramble for new content every month? That alone saves me hours. And when a tech returns from leave, their training is waiting for them—no gaps, no stress.”
Creating a Culture of Safety—and Celebration
PSR Mechanical doesn’t just deliver training—they build a culture that recognizes effort. When the team hits safety goals or completes training milestones, they celebrate with homemade breakfasts, appreciation gift cards, and even surprise fleet car washes.
“We want our people to know they’re valued, and Ving helps us build that foundation of trust and recognition.”
Why Ving Safety Training Is a Game-Changer
For anyone in operations, HR, or safety roles—especially those wearing multiple hats—Deann has this advice:
“Ving has taken the stress of staying safety compliant totally out of the picture, and that brings a huge value to my duties.”
If you're unsure about trying Ving, here are her top three reasons to take the leap:
- 🕒 Time Saver – The automation is priceless for busy teams.
- 📈 Insightful Dashboard – Everything you need to know, right at your fingertips.
- ⚙️ One-Stop Safety Hub – From content delivery to compliance tracking, it’s all in one tool.
Ready to Simplify Your Safety Training?
If you’re looking for a smarter, more efficient way to keep your team trained and compliant, it might be time to follow in Deann’s footsteps. With Ving safety training, you can ditch the spreadsheets, reduce your stress, and finally focus on what matters most—running your business.
Want to see what Ving could look like for your team?
Let’s talk. No stress, no mess—just better safety training.
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