In the fast-paced world of commercial HVAC, staying compliant and connected isn’t always easy, especially when your team is split between the field and the office. Just ask Karen Linnekin, Accounting and Office Manager at Hawks and Company in New Jersey.
From payroll to office operations, Karen’s plate is full. And when it came to managing safety training, the tools they were using just made everything harder.
“One of the most challenging things was the service we were using. It wasn’t user-friendly, and running reports was nearly impossible.”
That’s when she found Ving—and everything started to shift.
A Fresh Start with Ving
Like many companies, Hawks and Company needed a better way to deliver and track training. The platform they were using before felt clunky, frustrating, and didn’t offer the support or flexibility they needed.
Enter Ving.
“Ving is very user-friendly, and our account reps are awesome!” Karen shares. “Even adding new users is a breeze.”
While they haven’t used it for full onboarding yet, they’ve recently rolled out monthly training across the company—and the difference is already noticeable.
Safety Concerns in HVAC Are Real
Commercial HVAC technicians face a unique set of safety risks on the job:
- According to the Bureau of Labor Statistics, HVAC technicians suffer nonfatal injuries at a rate of nearly 175 cases per 10,000 full-time workers, which is significantly higher than the average for all occupations.
- Common injuries include falls, cuts, burns, electrical shocks, and exposure to hazardous chemicals like refrigerants.
- In fact, over 20% of injuries in HVAC involve lifting or overexertion, leading to strains and sprains that could be avoided with proper training and awareness.
That’s why delivering consistent, easy-to-complete safety training isn’t just helpful—it’s essential.
“I believe Ving has made it easier for employees to remember to complete their training. It’s helping build better habits,” says Karen.
Early Wins and Real Results
Though they’re still in the early stages, Karen can already see improvements.
“The office is using it regularly and seems very happy with the product,” she says. “The reminder emails help, especially for folks outside of the office. It’s making it easier for everyone to remember to get the training done.”
The field techs are a bit slower to adopt it, but Karen’s not discouraged.
“We’re working with our reps on a solution to get them more involved.”
That’s the beauty of Ving—it grows with your team, and there’s always someone to help you optimize your rollout.
Why Ving Works
For Karen, the value of Ving is simple:
“It brings your training and tracking all into one place. It’s easy to use, and there’s an unbelievable amount of content.”
The platform’s automated reminders, real-time tracking, and simple setup help keep employees on task without adding extra work to the office staff.
What’s Next?
Karen and the Hawks and Company team are already brainstorming ways to make safety training more engaging, especially as they head into future “All Hands” meetings where milestones will be recognized and celebrated.
“We’re still new to Ving, but I’d absolutely recommend it. Even just a trial. You’ll see the difference.”
Thinking About Trying Ving?
Here are Karen’s top 3 reasons to give it a shot:
- It’s incredibly easy to use.
- Automated reminders help keep everyone on track—especially field employees.
- The reps are fantastic and always ready to help.
Whether you’re managing an HVAC team or leading another boots-on-the-ground crew, Ving can help you ditch the clunky software and finally get training done right.
Ready to see how simple safety training can be? Schedule a quick discovery call with our team to learn how Ving can help you streamline compliance, engage your crew, and save time every step of the way. We’ll walk you through the platform, answer your questions, and show you how easy it is to get started—no pressure, just real solutions. Let’s make safety training one less thing on your to-do list.
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