Ving Success Story: Improve Quality of Communication Between Special Education Teachers, their Students and Families at Guy Middle School with Ving.
About Guy Middle School:
Guy Middle School, located in Liberty, Ohio, serves 367 students in grades 4-8, and has 33 Individualized Education Program (IEP) students. IEP students are typically children with special needs such as ADHD, autism and various learning disabilities, at varying levels across the spectrum. They have greater needs for more individualized instruction in classrooms with fewer students, and special accommodations are often made to enable them to perform their best and succeed academically.
Challenges:
- Communication gap between special education teachers and parents due to the complexity and size of state-mandated documents and inefficient contact procedures
- Teachers unable to perform their main job – educating special needs children – because of burdensome amount of paperwork and follow-up
- Lack of insight into parents’ understanding of information stemmed from an inability to track which parents read which materials
- Unnecessary costs incurred by school due to heavy amount of paper-based mailings to families of special needs students
Solution:
- Ability to share and explain complex information through video and text has closed communication gap
- Sending required materials through Ving has dramatically cut down on time needed to compile emails and paper-based mailings
- Insight into who read and/or viewed Vings has improved efficiencies in follow-up contact
- Costs stemming from printing and mailing of paper documents has been reduced by the ability to send documents and information digitally
Business Challenges:
Because IEPs are administered by the schools with oversight by state and federal governments, there are many required processes and procedures for sharing necessary program information with parents and students. Teachers must write up lengthy program descriptions individualized for each student, and ensure they are read and understood by the students and their parents. Additional federally-required documents that must be shared can be up to 80 pages in length; the combination of these materials result in items being sent multiple times per year – whether by email, certified through the US Postal Service, or hand delivered by teachers during parent conferences or by students taking them home. Regardless of the method of distribution, teachers had no way of tracking who read the information, much less who understood it, given the size and complexity.
“Unfortunately, some of our students’ parents have challenges reading such lengthy documents due to their own literacy limitations, so asking them to read an 80-page document written in complicated, legal terms was just not realistic,” said Katie Critell, IEP specialist at Guy Middle School. “It’s my responsibility to make sure parents and students have all the required information that goes along with an IEP, yet I had no way of knowing who read the materials or not, and if they had areas of confusion or misunderstanding.”
In addition to the communication inefficiencies Critell dealt with, her students were often left to figure out assignments and projects on their own because it was nearly impossible for her to tailor instruction to each child’s individual needs.
“I have kids who are more advanced and those who need much more hands-on attention. The kids who are more advanced would often get lost in the shuffle because I simply couldn’t spread myself thin enough to give them the time and detail they needed to work on a particular task,” she said. “The burdensome amount of paperwork, the inability to communicate effectively with parents and students, and the feeling that I wasn’t doing my number one job – serving the students – caused a lot of frustration and extra hours for me and made my work much less fulfilling.”
Trackable, shareable communications platform brings relief
Once Critell discovered Ving, which she found through a colleague, she knew it could solve many of her communication and engagement problems and give her a powerful tool for giving students more individualized instruction.
“With Ving, I don’t have to spend countless hours with emails, paper mailings and phone calls, as I can easily see in the dashboard who has interacted with the content – whether it’s a document, video or other multimedia – and I can also provide an easy way for two-way communication so I know when parents have questions or need a more clear explanation,” said Critell. “The Vings take minutes rather than hours to create, and once I create a template I can re-use it over and over again.”
Using Ving in Critell’s classroom is valuable, she shares,“The ability to include video is really incredible, as it allows me to give each student the level of detail and explanation they need to work on whatever project they have, without feeling like I need to be by every student’s side – which is just not possible,” she said.
“The user experience with Ving is amazing. It’s easy to use, it’s visually appealing, and for anyone receiving a Ving, the content is much easier to digest and understand. It’s seriously a win-win for everyone involved. I’m certain IEP specialists everywhere could benefit from this simple yet powerful tool.”
Outcome:
In the future Critell said she can see Ving being used to provide lessons to students who miss school due to illness, vacation or other reasons. “With more assignments being given to students on platforms like Google Classroom, and students spending much of their time online doing schoolwork in the classroom or at home, a technology-based tool like Ving is perfect,” said Critell. “Kids love being able to use technology for learning – and it certainly helps teachers be more effective. I can see Ving being used by every teacher in the country eventually, as it makes teaching and learning a better experience for everyone!”
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