Video Transcription Below
Hello, I'm George Davis from ProBuilt Homes in Cleveland, Ohio. I wanted to take a few minutes to talk to you about how I made the decision to use Ving to improve the overall communication of my business.
A lot has happened here at my company as we've grown from building maybe 15 homes a year till now where we're doing about 50 homes a year. We found it was just impossible for me to be in front of every prospect, every client, all the trades, suppliers, and employees. There just wasn't enough time in the day for me to go to all those meetings and still give the personalized attention that I want my company to have—where everybody knows the owner.
So in working with an executive coach, he suggested that I look into Ving! I did and I was like, "Oh man, this is what I need." So then I started on the journey of purchasing the program and sort of figuring out all the different ways I wanted to use it in my business.
And here's what I've learned. We're using Ving for four things inside my company.
The first thing we're doing is prospecting. So, when a customer comes
When I finally knew Ving was worth it was the first time I came into the office and a customer that had just signed with us was like, "Oh my gosh, I feel like I already know you. I've gotten your videos." That let me know that I was making an impact on the prospects.
The second thing we use Ving for is client communications. What we've always experienced here is the fact that customers don't really listen to what we say and they show up not prepared. So before every meeting that we have, we send the client a Ving talking about what's going to happen in the meeting and what they need to be prepared for.
A couple of good examples of that is the pre-job. We explain that this is the most important meeting. It's going to take a couple of hours, and it's a good time to get a babysitter because it's important that both spouses be there and we have their full attention. The other thing: another good example of Ving is the electrical walk-through. I can't tell you how many times people show up without winter coats. Up here in Ohio in the winter time, it's cold. So the electrical walk-through video reminds them to dress for the weather. It explains to them there are no lights in the house. It tells them to think about furniture placement and where they're going to put TVs and where they'd want switches. So Ving has been really, really good to help prepare our clients. Even our construction managers have noticed a difference because there was a lot of time wasted before when clients were not ready for those meetings.
The next area we use Ving for is team communications. So, we've used it to outline deficiencies. For example, we were having issues with our tile contractors not properly caulking and grouting tile showers. So we did a Ving where we explained those procedures. We've used Ving to talk about silk fence and silt sock and what we should and shouldn't
Then lastly, we're using the Ving safety program. I'm not sure about you guys, but here in Ohio with my
So each of those meetings was probably costing us three—maybe four—hundred dollars in labor hours just to have the meeting. And it really wasn't that good because we were sort of self-leading that training. And so with Ving we send the videos, each employee has to watch the video, we know that they've watched it, there's a quiz at the end and the video was very professional and does a much better job of safety training.
So Ving has been really good for our company. I encourage you to look into it; I think Ving can make a difference for you as well. Thank you.
Rachel W
"Ving Understands What Safety Managers Need to Improve Training"
One of the biggest problems I've had with safety training platforms is making the training easily accessible on mobile job sites, making it easy to upload in-house training, and technical issues with outdated software. All of those problems have been solved by Ving. It's well-thought-out and easy-to-use.
What problems are you solving with the product? What benefits have you realized?
I love the QR code option. For example, you can print a QR code sticker that explains how to inspect fire extinguishers and post it next to the extinguisher so anyone doing monthly inspections isn't guessing based on training that was six months ago. They can review the training immediately.
Kimberly D
"Excellent Customer Service and Product"
I highly recommend using VING for anything from safety training to onboarding and management training. I can't stress enough how helpful and knowledgeable the Customer Support is!!!
What problems are you solving with the product? What benefits have you realized?
Safety training - VING makes safety training, compliance, and tracking easy. I have recently started using it for leadership and management training as well and love it!
Kim B
"Ving Training has been very convenient and helpful."
I like the flexibility and convenience of completing training for employees with different job responsibilities and schedules.
What problems are you solving with the product? What benefits have you realized?
It has helped to achieve a high percentage of training completion for our salary employees.