Video Transcription Below
Hello, I'm George Davis from ProBuilt Homes in Cleveland, Ohio. I wanted to take a few minutes to talk to you about how I made the decision to use Ving to improve the overall communication of my business.
A lot has happened here at my company as we've grown from building maybe 15 homes a year till now where we're doing about 50 homes a year. We found it was just impossible for me to be in front of every prospect, every client, all the trades, suppliers, and employees. There just wasn't enough time in the day for me to go to all those meetings and still give the personalized attention that I want my company to have—where everybody knows the owner.
So in working with an executive coach, he suggested that I look into Ving! I did and I was like, "Oh man, this is what I need." So then I started on the journey of purchasing the program and sort of figuring out all the different ways I wanted to use it in my business.
And here's what I've learned. We're using Ving for four things inside my company.
The first thing we're doing is prospecting. So, when a customer comes
When I finally knew Ving was worth it was the first time I came into the office and a customer that had just signed with us was like, "Oh my gosh, I feel like I already know you. I've gotten your videos." That let me know that I was making an impact on the prospects.
The second thing we use Ving for is client communications. What we've always experienced here is the fact that customers don't really listen to what we say and they show up not prepared. So before every meeting that we have, we send the client a Ving talking about what's going to happen in the meeting and what they need to be prepared for.
A couple of good examples of that is the pre-job. We explain that this is the most important meeting. It's going to take a couple of hours, and it's a good time to get a babysitter because it's important that both spouses be there and we have their full attention. The other thing: another good example of Ving is the electrical walk-through. I can't tell you how many times people show up without winter coats. Up here in Ohio in the winter time, it's cold. So the electrical walk-through video reminds them to dress for the weather. It explains to them there are no lights in the house. It tells them to think about furniture placement and where they're going to put TVs and where they'd want switches. So Ving has been really, really good to help prepare our clients. Even our construction managers have noticed a difference because there was a lot of time wasted before when clients were not ready for those meetings.
The next area we use Ving for is team communications. So, we've used it to outline deficiencies. For example, we were having issues with our tile contractors not properly caulking and grouting tile showers. So we did a Ving where we explained those procedures. We've used Ving to talk about silk fence and silt sock and what we should and shouldn't
Then lastly, we're using the Ving safety program. I'm not sure about you guys, but here in Ohio with my
So Ving has been really good for our company. I encourage you to look into it; I think Ving can make a difference for you as well. Thank you.